We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from two sources: if and when you provide information to us and automatically through operating our Services. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a HubHighUp account to provide an email address and password, along with a username or name — and that’s it.
- Communications with us: You may also provide us with information when you communicate with our HubHighUp Engineers about a support question or post a question on our blog form. When you communicate with us via form we store a copy of our communications.
Information We Collect Automatically
We also collect some information automatically:
- Log information: Like most SaaS providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you check out assets, or edit a project.
- Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that users perform using our HubHighUp services – in other words, who did what and when (e.g., [HubHighUp username] checked in “[name of asset]” at [time/date]). We also collect information about your device (e.g., screen size). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
- Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile app if you allow us to do so through your mobile device operating system’s permissions.
- Stored information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a photograph to your app.